Plain language collection notice
Privacy at Loan Land
This notice explains what information Loan Land collects, how it is used, how long it is kept and the choices you have when using chat or sending an enquiry.
What we collect
Chat messages and feedback are retained for up to seven days. If you submit an answer or broker enquiry, the details you provide for that request are retained for up to seven days. Broker enquiry details can include your name, email, mobile, state, loan type, preferred call time and optional lending context. Do not submit account credentials, identity numbers, bank details, exact income or other information that is not needed.
How information is used
Chat questions are used to prepare general research responses. If you ask for an in-depth answer or a research update, your name and email are used to fulfil that request. Broker details are used to respond to the broker enquiry only when the separate required contact consent is given. Marketing updates are optional and require a separate opt-in; marketing messages include an unsubscribe link.
Service providers
OpenAI receives the minimum context needed to generate an answer. Brevo processes answer-request and broker-enquiry emails. A queued receipt confirms that your request was saved, not that an email was delivered. Private lender-policy material is used as background research and is not published or offered as a download.
Published answers and review
AI-assisted answer drafts are private and are not public until they have passed checks and a human reviewer approves them. Private lender policy material is not exposed in public source links. Published material is general information and may not reflect every lender’s current position.
Your choices and requests
You can choose whether to receive an answer, whether to make a broker enquiry, and separately whether to receive marketing updates. To request deletion of information you have submitted, contact team@fundd.com.au. Include enough detail for us to locate the request, but do not email passwords or identity documents.
Retention and security
Chats and enquiry records are retained for up to seven days. A secure cookie and a reference stored in your browser keep your chat connected. Your conversation transcript is not saved in browser storage; selected question references are kept in this tab to group up to three questions. If you explicitly choose “Remember my details in this tab”, your name and email are kept in session storage until the tab session ends. Rate limiting uses a salted hash of an IP address rather than a stored raw IP address.
Questions about lending are sent to OpenAI with minimal relevant context. Avoid sharing personal or account details in chat. How our answers are prepared.